Case Study: North American City Tourist Web Guide boosts personalized trip planning with Celadon’s AI concierge

North American City Tourist Web Guide launches AI concierge in 9 months with Celadon

The customer, a North American city tourist web guide, partnered with Celadon to create an AI-powered online city assistant. Their challenge was to develop a tool that could generate highly personalized itineraries for tourists by matching points of interest and routes to individual user interests. They also needed to integrate new AI features into an existing backend while ensuring the media-rich site remained fast on all devices.

Celadon developed a solution featuring a GPT-4o-powered concierge linked to a private database and an AI routing engine that plots optimal paths. The result was a next-gen front-end where users can chat with the AI to receive a minute-by-minute plan. This solution significantly boosted user time-on-site and direct bookings for the agency.