Case Study: L’Erbolario achieves omnichannel retail growth and a seamless customer experience with Cegid

Uniting Beauty and Body Care with Cegid Technology

L’Erbolario, the Italian natural cosmetics brand founded in 1978, was looking for a scalable way to support rapid store growth, simplify operations, and create a seamless customer experience across channels. To meet these goals, the company adopted Cegid Retail and Cegid Live Store, helping it manage a network of more than 200 stores in Italy while expanding internationally.

With Cegid, L’Erbolario gained a cloud-based, omnichannel platform that unified POS, inventory, CRM, and store operations. The result was less time spent on infrastructure and repetitive tasks, fewer errors, better visibility, and more time for customer service; the new setup also enabled click & collect, in-store reservations, and faster store openings with real-time insights for performance tracking.

L’Erbolario

Andrea Prange

Managing Director Of The Retail Division