Case Study: Dorchester Collection achieves world-class employee engagement and guest experience with Cegid Talentsoft

The importance of the employee journey in delivering the ultimate guest experience

Dorchester Collection, the global hotel management company behind nine iconic hotels, needed to standardize HR processes and talent data while preserving each property’s unique culture and delivering a consistent employee experience. To support its people-first vision, Dorchester Collection turned to Cegid Talentsoft to improve talent mobility, skills visibility, learning and development planning, retention, and hiring for cultural fit.

Cegid implemented a single HR and talent platform for Dorchester Collection, helping unify processes and improve workforce development across the business. The results included an 8.7 eNPS, reduced turnover to 21.1% in two years, more than 60% of employees cross-trained in three roles, and 70% of leadership roles filled internally; guest engagement also rose by six points, contributing an additional £4.5m in revenue since 2016.

Dorchester Collection