Case Study: SHAN achieves real-time inventory visibility, improved efficiency, and a better customer experience with Cegid's Yourcegid Retail

Shan Transforms Retail Operations With Multi-Store Yourcegid Retail Implementation

SHAN is a Canadian luxury swimwear and ready-to-wear retailer founded in 1985 with an international network spanning 25 countries, 600 retail locations and six flagship stores. The company struggled with fragmented systems—three separate databases with data polled only once a day—leaving stores without real-time inventory visibility and forcing staff to call other locations for stock information.

Working with Techni-Connection, SHAN implemented Cegid’s Yourcegid Retail to centralize POS, inventory, replenishment, merchandise management, CRM and reporting. The solution delivered real-time connectivity between stores and head office, instant cross-location inventory visibility, richer customer purchase histories for personalized service and marketing, improved operational efficiency and increased profitability—making expansion and new store openings easier.

Shan

Yanick Thériault

IT Manager