Case Study: Palais des Thés elevates in-store customer experience with Cegid Retail Live Store

Palais des Thés elevates in-store customer experience with Cegid Retail Live Store

Palais des Thés, the premium tea retailer with more than 50 shops worldwide, needed to adapt its stores to smaller footprints and renovated locations without sacrificing product display space or the high-end customer experience it is known for. To address these challenges, Palais des Thés turned to Cegid and its Cegid Retail Live Store mobile solution to replace traditional fixed checkout furniture and improve in-store operations.

With Cegid Retail Live Store, Cegid helped Palais des Thés free up retail space, manage peak periods more smoothly, and deliver faster, more personalized service through queue-busting mobile checkout. The solution also proved easy to deploy and highly intuitive, saving significant training time and making onboarding new staff simple while improving customer satisfaction and supporting a smoother shopping journey.

Palais des Thés

Arthur Aumonier

IT Project Manager