Case Study: Natan boosts customer satisfaction with Cegid Retail solutions

Natan engages its staff to boost customer satisfaction

Natan, the Belgian couture and accessible luxury brand, is modernizing its offer and expanding internationally while managing a growing store network and online sales. To support this growth and maintain operational excellence, Natan turned to Cegid, using Cegid Retail Y2 in SaaS for retail operations and Cegid Orli for sourcing and manufacturing.

Cegid helped Natan monitor production and retail activity across its stores and partners, giving the brand better visibility into stock, sales teams, and store performance. The solution enabled real-time retail tracking and a more consistent customer experience, helping Natan strengthen customer satisfaction and support its continued international expansion with committed, well-informed teams.

Natan

Lara Vanderstraeten

Sales & Retail Manager