Case Study: M&S International achieves improved brand standards compliance with Cegid Retail Store Excellence

M&S International - Customer Case Study

M&S International, part of Marks & Spencer’s global retail business, needed to move beyond an early intranet setup to improve brand standards and compliance across its store portfolio and franchise partners worldwide. In 2018, the London-based retail operations and communications teams looked for a better way to share information, manage tasks, and support overseas partners, and turned to Cegid Retail Store Excellence.

Cegid Retail Store Excellence enabled a seamless transition from core file sharing to a broader platform with communication, task management, and photo-sharing tools. With support from Cegid, M&S International improved compliance and visibility of brand standards across the globe and transformed how it communicates with franchise partners, helping streamline retail operations in their local markets.

M&S International

Richard Russell

International Communications Manager