Case Study: Topps Tiles boosts store compliance and efficiency with Cegid Retail Store Excellence

How Topps Tiles Transformed Store Execution with Cegid Retail Store Excellence

Topps Tiles, the UK tile retailer, was struggling to ensure promotional products were merchandised consistently across its national store network and to give head office real-time visibility into store compliance. Before adopting Cegid Retail Store Excellence from Cegid, Area Managers relied on time-consuming Excel-based reporting, while store teams lacked an easy way to prove compliance and share what was happening on the shop floor.

Cegid implemented Cegid Retail Store Excellence to digitise task management, photo validation, and promotional compliance, giving Topps Tiles instant oversight and reducing manual admin. The rollout went live in March 2025 after a successful pilot, and Topps Tiles reports faster compliance checks, quicker issue resolution, improved consistency and customer experience, and higher job satisfaction for store teams.

Topps Tiles

Sarah Kite

Retail Support Manager