Case Study: ROC Nijmegen achieves a tailored, digitized CRM with Cegeka and Microsoft Dynamics 365

New CRM system based on Dynamics 365 is the first step towards digitization for ROC Nijmegen

ROC Nijmegen, a vocational training college, faced challenges with an outdated and inflexible CRM system. The system had limited functionality, incurred high licensing costs, and was running locally on individual PCs without an internal administrator. They partnered with IT provider Cegeka to find a more sustainable and flexible solution.

Cegeka implemented a new CRM system based on Microsoft Dynamics 365 for Sales, designed in close consultation with the customer to perfectly fit their needs. The solution provided a modern, integrated platform that streamlined processes like quote generation and digitized paperwork. ROC Nijmegen reported significant time savings and noted that many other internal teams have shown interest in the platform due to its huge potential, marking the project as a successful first step in their broader digitization journey.

ROC Nijmegen

Yvonne Slenders

Functional Manager