Case Study: CRC Industries futureproofs its business with Cegeka and Microsoft Dynamics 365 Finance & Operations

How CRC Industries futureproofed its business with Microsoft Dynamics 365 Finance & Operations

CRC Industries, a global supplier of chemical specialty products, faced challenges with a legacy ERP system that could not keep up with strict international regulations or provide the traceability needed for their 2,500 products. In a slow-growth market, they needed a modern solution to improve customer service and ensure compliance. They chose vendor Cegeka to implement a new system.

Cegeka implemented Microsoft Dynamics 365 Finance & Operations, providing a future-proof, cloud-based ERP solution that seamlessly integrated with CRC’s other business tools. The result was a significant enhancement in customer service efficiency and a far better understanding of key business metrics like daily shipping volumes and order fulfillment. Cegeka's close collaboration and the new system's integrated applications, such as a b2b webstore, enabled CRC to serve customers more effectively and cost-efficiently.

CRC Industries

Paul Van den Bulcke

Managing Director EMEIA