Case Study: Heilig Hart Hospital Leuven achieves higher patient satisfaction and time savings with Cegeka's C-Meal app

Higher patient satisfaction at Heilig Hart Hospital in Leuven with the C-Meal app

Heilig Hart Hospital in Leuven faced a manual, time-consuming, and inefficient process for recording patient meals, which involved physical tally sheets and caused logistical delays and food surpluses. To eliminate these outdated practices and improve the meal preparation workflow, the hospital partnered with vendor Cegeka to implement a digital solution.

Cegeka implemented its C-Meal application, which included a system for dieticians and a patient app that allowed individuals to select their own meals. This solution provided the kitchen with real-time data, streamlining the entire process. The results for the hospital included significant time gains for staff, considerably lower food surpluses, and a greatly improved patient experience with higher satisfaction levels. Cegeka's system also enabled a more personal approach from dieticians and supported the hospital's broader digitization strategy.

Heilig Hart Hospital Leuven

Silke Neels

Dietician