Case Study: VITO centralizes customer data with Cegeka and Microsoft Dynamics 365 Sales

Centralizing all customer data at VITO

VITO, a research center specializing in sustainable innovation, faced the challenge of fragmented customer data stored in individual spreadsheets with no single source of truth. This lack of a centralized system prevented unified working practices across its various business units. To solve this, they partnered with Cegeka to find a user-friendly CRM solution.

Cegeka implemented Microsoft Dynamics 365 Sales, providing a structured platform that integrated seamlessly with VITO’s existing tool stack, including its ERP and Outlook. The solution centralized all customer information, saving employees time and creating a unified way of working across the organization. Cegeka's support ensured smooth adoption, and the results included more structured processes and a central database that allows teams to easily identify and share new opportunities.

VITO

Cathérina Elsemans

Sales Coordinator