Case Study: SanoRice achieves data-driven collaboration with Cegeka and Dynamics 365

All data directly available to SanoRice

SanoRice, the world's largest private label producer of rice wafers, faced challenges from rapid international growth, which led to fragmented data capture across Outlook, Excel, and notebooks. This caused significant project delays and a risk of knowledge loss, preventing the 500-employee company from having a central overview of customer information and project statuses. To overcome this, they partnered with vendor Cegeka to implement a centralized solution.

Cegeka implemented Microsoft Dynamics 365 Customer Engagement integrated with SharePoint to create a single source of truth for all customer and project data. This solution provided SanoRice with up-to-date insights, enabling data-driven steering, a clear view of current project statuses, and better customer communication. The vendor Cegeka successfully facilitated this significant change, with the customer expressing high satisfaction and looking towards further optimizations to support continued growth.

SanoRice

Arend van Doorn

Chief Financial Officer