Case Study: Q8Oils unifies customer-facing processes with Cegeka’s Microsoft Dynamics 365 Customer Engagement

A customer-centric platform at Q8Oils

Q8Oils, the B2B branch of an oil company, faced the challenge of its international teams working in silos without a unified view of the customer. To optimize its sales process and improve global account management, it partnered with IT vendor Cegeka to implement a centralized platform.

Cegeka implemented Microsoft Dynamics 365 Customer Engagement to integrate the company's disparate systems into one central database. This solution provided mobile access to customer data for all teams, unified their way of working, and resulted in a quicker sales process and increased customer engagement for Q8Oils.

Q8Oils

Marco Schillemans

Digital & IT Manager