Case Study: Concord Health achieves zero G-code denials and streamlined Medicare compliance with Cedaron Connect

Increasing Compliance Challenges

Concord Hospital, a 240‑bed acute care facility with six outpatient therapy sites in New Hampshire, faced growing compliance and workflow challenges: therapists relied on a mix of dictation, paper notes and an internal database to manage documentation and insurance authorizations, and CMS rule changes in 2013 introduced complex functional limitation G‑codes that risked costly claim denials and heavy administrative burden.

Implementing Cedaron Connect, a second‑generation EMR with built‑in prompts and hard stops for Medicare cases, automated G‑code requirements at initial evaluations, re‑evaluations and tenth visits. The result: full compliance with no G‑code denials, elimination of one FTE formerly dedicated to manual oversight and claim rework, reduced documentation time for clinicians, and more focus on patient outcomes.

Concord Health

Diane Olimpio

PT, MS, Rehabilitation Services Director