Case Study: Westmed achieves 74% collections and 64% digital adoption with Cedar

Westmed - Customer Case Study

Westmed Medical Group, a multispecialty practice serving patients across Westchester County, New York and Fairfield County, Connecticut, needed a better alternative to its paper-based billing system. As patient expectations for a more modern and convenient payment experience grew, Westmed turned to Cedar and its Cedar Pay payment and engagement platform to improve satisfaction and simplify billing.

Cedar implemented a digital, patient-centered billing experience with personalized machine-learning-driven communication, chat support, customized payment options, and actionable analytics. Within 10 months, Westmed had rolled Cedar out to more than 195,000 users, increased digital payment adoption to about 64%, raised the 90-day collections rate from 59% to 74%, and reduced average time to collect by 23% from 39 days to 30 days.

Westmed

Vicki McKinney

COO