Case Study: Talkiatry achieves 96% online self-service payments with Cedar Pay

Talkiatry frees patients to focus on treatment with Cedar as 96% of payments go online

Talkiatry, a psychiatry practice, faced the challenge of patient billing friction creating unnecessary stress and anxiety for individuals who should be focused on their treatment. Their previous payment system was not scalable. To offer the best financial tools, they partnered with Cedar to implement Cedar Pay.

Cedar implemented a solution in just 12 weeks that provided a personalized, multi-channel billing experience with convenient payment options like Apple Pay. This allowed Talkiatry to meet patients where they are and address common questions. As a result, 96% of payments are now made online through self-service, significantly reducing billing stress and contributing to an 86% patient satisfaction rate with billing. Cedar's partnership was key to scaling operations and improving the overall patient financial experience.

Talkiatry