Case Study: Novant Health adds $30M+ in net profit with Cedar Pay

Novant Health adds $30M+ in net profit in 12 months with Cedar

Novant Health, a major health system with over 640 locations, sought to modernize its patient billing experience. The challenge was to combine its acute and ambulatory services into a single, easy-to-understand billing platform to reduce bad debt and move beyond their reliance on mail, email, and MyChart. They partnered with vendor Cedar to implement its patient engagement and payment platform, Cedar Pay.

The solution from Cedar integrated with Novant Health's Epic EHR to create a unified, mobile-optimized patient payment experience. This implementation resulted in a 43% drop in days to payment and over $30 million in added net profit within 12 months. Patient satisfaction soared to 90%, and 87% of payments became completely self-serviced, demonstrating a significant positive impact from working with Cedar.

Novant Health