Case Study: North American Partners in Anesthesia boosts post-insurance patient payments with Cedar Pay

North American Partners in Anesthesia boosts post-insurance payments 71% with Cedar

North American Partners in Anesthesia (NAPA) faced a significant patient trust and engagement challenge with its billing process. As an independent anesthesia provider, patients were often confused by receiving separate bills from an unfamiliar company, which made them hesitant to pay. To address this, NAPA partnered with the vendor Cedar to implement its patient financial engagement platform, Cedar Pay.

Cedar provided an omnichannel solution that delivered clear, personalized billing communications via text, email, and paper. The platform integrated with NAPA's system and offered flexible payment plans and automated discounts. This solution from Cedar led to a 71% increase in post-insurance patient payments and an 89% patient satisfaction score, while also streamlining NAPA's internal financial forecasting and strengthening its partnerships with hospitals.

North American Partners in Anesthesia (napa)