Case Study: Maimonides Medical Center boosts collections and patient satisfaction with Cedar

Maimonides Medical Center - Customer Case Study

Maimonides Medical Center, a top-ranked independent teaching hospital in Brooklyn, needed to modernize its largely paper-based patient billing process to better meet patient expectations and improve financial performance. To help address this challenge, the hospital turned to Cedar and its patient payment solution, Cedar Pay.

Cedar implemented Cedar Pay to automate manual billing workflows, improve the patient payment experience, and make it easier for patients to understand and pay their bills through preferred channels. The results were strong: Maimonides saw a 50% increase in collections during the pilot, 97% overall patient satisfaction, a 75%+ reduction in cost to collect, 5x ROI, and 10x+ digital adoption, leading the hospital to expand the solution across its full patient population.

Maimonides Medical Center

Ayesha Amin

AVP of Finance Revenue Cycle