Case Study: Gastro Health builds a more scalable patient billing operation with Cedar Kora AI

Gastro Health reduces live agent handle time by 24% with Cedar

Gastro Health, one of the country's largest gastroenterology practices, faced operational strain as its growth led to a high volume of patient billing calls. These routine inquiries were pulling office staff away from higher-value work and creating a drag on efficiency and patient satisfaction. To build a more scalable support model, Gastro Health turned to its vendor, Cedar, to implement its Kora AI voice agent.

Cedar's Kora AI autonomously handles billing calls, explains charges, and escalates complex issues to live agents with full context. Since its launch, Kora has handled over 55,000 calls, leading to a 24% reduction in live agent handle time and a 22% reduction in call center staffing. The solution also maintained high patient satisfaction, with post-call ratings at 4 out of 5, helping Gastro Health build a more efficient and sustainable growth engine.

Gastro Health