Case Study: ApolloMD boosts patient collections and streamlines billing support with Cedar

ApolloMD boosts patient collections 42% with Cedar

ApolloMD, a clinical practice management group, faced significant challenges in collecting patient payments for emergency department services. Patients often did not recognize the ApolloMD brand and questioned the legitimacy of bills, leading to friction and low collection rates. To modernize its approach, ApolloMD partnered with Cedar and implemented its patient billing and payment solution, Cedar Pay, aiming to transform the patient financial experience.

The solution from Cedar provided a mobile-first payment experience and customizable communications to build patient trust. This resulted in a 42% increase in patient collection rate within the first year, with 92% of collections coming from digital engagement. ApolloMD later expanded to Cedar Support and its AI voice agent, Kora, which reduced call handle time by 27% and lowered call center staffing by 11% through automation. The partnership with Cedar drove sustained cash growth, with ApolloMD collecting a record $48.2 million in 2024.

ApolloMD