Case Study: Allegheny Health Network achieves $17 million in added patient payments with Cedar Pay

Allegheny Health Network adds $17 million in patient payments with Cedar

Allegheny Health Network, in partnership with Highmark, faced a significant challenge with patient billing. Patients were overwhelmed by disconnected bills and explanations of benefits, which led to stress, missed payments, and costly customer service inquiries. The provider partnered with the vendor Cedar to address this structural problem and create a single source of truth across both organizations.

Cedar implemented its Cedar Pay solution, powered by its Payer Intelligence Layer, to integrate Highmark's information directly into patient bills. This created a streamlined financial experience for patients. The results for Cedar's customer were substantial, including an additional $17 million in patient payments, a 90% patient satisfaction rating, a 33% increase in HSA/FSA utilization, and an 11% reduction in customer service requests.

Allegheny Health Network