Case Study: hhgregg achieves up to 48% higher monthly sales with CEB Talent Assessments

Hhgregg - Customer Case Study

hhgregg, a fast-growing U.S. appliances and electronics retailer preparing to open 20+ new stores, faced an outdated pre-hire assessment and a surge of applicants. The company needed a scalable, efficient screening solution that would identify the core competencies for sales success (sales potential, customer focus, persistence/planfulness) and deliver measurable results quickly with minimal ramp-up.

hhgregg implemented a pre-configured, job-specific CEB assessment integrated with ADP’s ATS and rolled it out to ~200 stores in under three months. Within two months, high-scoring hires were selling 10% more on average (rising to 48% more by month four), while low scorers were 46% more likely to turnover by day 120; the assessment was then recalibrated to hhgregg data to improve predictive accuracy and reduce hiring costs.

hhgregg

Charlie Young

Chief Human Resource Officer