Case Study: Environmental Solutions Group achieves 900% more self-service aftermarket orders with CDS Visual

Environmental Solutions Group (ESG) increases Self-Service Aftermarket order 900%

Environmental Solutions Group (ESG), a division of Dover Corporation providing waste collection equipment, faced a significant challenge with its inefficient, manual aftermarket parts ordering process. Customers and dealers struggled to identify parts online, leading to a high volume of error-prone phone orders, extended equipment downtime, and lost revenue. To streamline this, ESG partnered with vendor CDS Visual to implement a modern ecommerce solution.

CDS Visual deployed its CDS Partable solution, which integrated self-service part search featuring 2D exploded views and interactive 3D models. This dramatically improved the accuracy and ease of online ordering. The results for ESG were substantial, including a 900% increase in online self-service orders and a 696% rise in ecommerce revenue, alongside higher customer satisfaction and more efficient operations.

Environmental Solutions Group

Dave Young

VP of Sales, Product Management & Marketing