Case Study: Highlights for Children achieves scalable growth and cost savings with CDS Global

Highlights for Children drives year-over-year growth with CDS Global

Highlights for Children faced the challenge of launching six new book clubs without having the necessary expertise in-house or the capital for a significant internal investment. They chose to partner with vendor CDS Global to outsource the operational, customer service, and order management functions for this new venture.

By implementing CDS Global's outsourcing solution for product fulfillment and customer service, Highlights for Children achieved significant cost and efficiency improvements. The vendor's support provided the flexibility to scale the business and led to consistent year-to-year customer growth, which ultimately prompted Highlights to also convert its subscription fulfillment business to CDS Global.

Highlights for Children