Case Study: City of Boone streamlines utility billing with CDS Global

City of Boone streamlines utility billing for 12,000 residents with CDS Global

The City of Boone, a municipal utility provider, faced challenges with its fragmented billing systems, which caused capacity issues and delayed funds. To streamline operations and reduce costs, the city partnered with CDS Global for an integrated bill presentment and payment solution.

CDS Global implemented its comprehensive solution set, which included electronic and paper bill payment processing, lockbox services, and lettershop services. This partnership resulted in streamlined workflows, reduced capital and operating expenses, and increased processing capacity for the City of Boone, allowing them to scale efficiently.

City of Boone