Case Study: The ALS Association achieves consistent donor support and scalable operations with CDS Global

ALS Association doubles call volume to 5,625 with CDS Global

The ALS Association, a nonprofit dedicated to fighting ALS, faced challenges with inconsistent donor communication and support after reducing administrative roles at its local chapters. They partnered with the vendor CDS Global to implement a centralized donor care service to manage calls, process donations, and provide consistent support.

CDS Global provided a centralized call center solution with extended hours, real-time monitoring, and scalable support. This resulted in a consistent donor experience and improved operational efficiency for The ALS Association. A measurable impact was that CDS Global seamlessly handled a more than twofold increase in call volume, from 2,105 to 5,625 calls annually, while also enabling faster issue resolution.

ALS Association