Case Study: Van Andel & Flikkema Motor Sales achieves a 10–15% increase in service sales with CDK Global's CDK Inspect

How to Increase Service Sales Easily

Van Andel & Flikkema Motor Sales, a Michigan dealer, faced an old-fashioned, paper-based inspection and repair-order workflow that slowed service and missed upsell opportunities. They turned to CDK Global, implementing CDK Inspect (part of CDK Service) to replace manual inspections with an automated, tablet-driven process.

CDK Global’s solution digitized 16-point inspections, auto-generated additional service requests, integrated with CDK Drive to eliminate duplicate data entry, and alerted parts and technicians in real time. As a result, Van Andel & Flikkema Motor Sales saw a 10–15% increase in service sales, faster shop throughput, better technician utilization, and higher customer satisfaction thanks to clear, photo-backed inspection reports.

Van Andel & Flikkema Motor Sales

Ty Yow

Service Manager