Case Study: Flow Lexus of Greensboro improves customer experience with CDK Global Monogram

How Flow Lexus Improved Their Customer Experience With Monogram

Flow Lexus of Greensboro, a Lexus dealership with more than 25 years of focus on customer service, wanted to improve the service experience for increasingly digital, impatient customers waiting for vehicle updates. The dealership faced the challenge of meeting modern expectations for transparency, faster communication, and a more competitive service experience. CDK Global’s Monogram Service was the product used to address these needs.

CDK Global implemented Monogram, an end-to-end service technology platform that provides HD repair videos, pricing transparency, and status updates throughout the repair process. As a result, Flow Lexus of Greensboro improved customer trust and confidence, and saw an increase of 4/10 of an hour in service hours per vehicle. The dealership also reported stronger technician engagement through incentives tied to the process, reinforcing the value of the CDK Global solution.

Flow Lexus of Greensboro

Chris Hess

Service Manager