Case Study: Butch Oustalet Ford achieves seamless transition to Ford SMARTT and full operational efficiency with CDK Global

Butch Oustalet Ford Makes a Smooth Transition to the Ford SMARTT Program

Butch Oustalet Ford, a family-owned Ford and Lincoln dealership in Gulfport, Mississippi, engaged CDK Global to transition to the Ford SMARTT program to modernize parts and service operations. Service Director Eddie Seal sought a smoother, more accountable workflow and a solution recommended by a trusted delegate on Ford’s Parts and Service Managers Advisory Council.

CDK Global conducted an on-site technical assessment (networking checks and process observation), provided process specialists, trainers and a project manager, and supported staff visits to a SMARTT-enabled dealer to accelerate adoption. The result: after resolving initial bugs with CDK Global’s team, the dealership now runs the SMARTT program seamlessly—processing 100–110 cars per day, tracking lost sales and lost opportunity dollars, and operating at full efficiency with improved accountability.

Butch Oustalet Ford

Eddie Seal

Service Director