Case Study: Tom Gill Chevrolet achieves instant customer trust and higher service sales with CDK Global's CDK Service

Build Trust With Your Service Customers As Soon As They Pull Up!

Tom Gill Chevrolet, Kentucky’s largest Chevy dealership by volume with about 110 employees, needed a better way to build trust with service customers the moment they arrived, replace paper-based inspections, and improve shop efficiency and reporting. They adopted CDK Global’s CDK Service (integrated with the CDK Drive dealer management system) to digitize lane check-ins and walkaround inspections.

CDK Global deployed tablets for advisors to perform photo-rich walkaround and multipoint inspections that attach to repair orders, let technicians send estimates and receive parts without leaving their bays, and time‑stamp every action for accountability. CDK Service also provides detailed advisor/technician reports, tracks additional service revenue “to the penny,” and includes Dealer Tire Integration to speed tire sales—resulting in higher customer trust, faster workflows, and measurable increases in service-lane sales and operational efficiency.

Tom Gill Chevrolet

Mark Farney

Parts and Service Director