Case Study: Regal Wine Company achieves 1,000+ hours/week more selling time and increased sales with CDI Technology's ERP2Web

Regal Wine Company - Customer Case Study

Regal Wine Company, the distribution arm of Jackson Family Wines, needed a digital ordering solution to help field sales reps stay focused on customer service. Their goals were full integration with JD Edwards, mobile access for reps in the field, and real-time customer information to reduce phone time and improve productivity.

CDI’s ERP2Web provided a tightly integrated web portal with customer-specific pricing, discounts, inventory visibility, suggested up-/cross-sells, and an easy-to-use interface for fast adoption. The portal freed more than 1,000 rep hours per week, refocused two CSR FTEs on higher-value tasks, reduced call center volume, increased average order value and closure rates, and eliminated order errors.

Regal Wine Company

Salil Bavdekar

Director of Enterprise Application