Case Study: Network Services Distribution achieves enhanced customer experience and increased orders with CDI Technology's ERP2Web

Network Services Distribution - Customer Case Study

Network Services, a $370M wholesale distributor running SAP ECC 6.0, faced rising B2B customer expectations for an easy-to-use, content-rich, and flexible e-commerce experience. Their legacy platform couldn’t provide real-time SAP integration or support the distinct processes of three divisions, resulting in a disjointed and frustrating customer experience.

Network Services implemented CDI’s ERP2Web to deliver real-time SAP integration and a scalable, feature-rich storefront with personalized experiences, flexible search, quick ordering, and spend-management tools. The rollout exceeded customer expectations, onboarded thousands of locations with minimal training, increased order volume and average order value, improved visibility into buying patterns, strengthened customer retention, and created a sustained competitive advantage.

Network Services Distribution

Paul Roche

CIO