Case Study: Excelda Manufacturing achieves Fortune 500–level eCommerce and rapid B2B self-service with CDI Technology's ERP2Web

Excelda Manufacturing - Customer Case Study

Excelda Manufacturing, a U.S. and Europe-serving manufacturer, identified via a customer satisfaction survey the need for a scalable, easy-to-use web portal so large customers could track and place orders online. With contract renewals looming, the company needed a turnkey solution that would work across diverse customer requirements and be deployed quickly by a small IT team.

Excelda engaged CDI for a 90-day High Velocity Implementation using ERP2Web/SnapMobile and JD Edwards expertise, delivering out-of-the-box features like personalized themes, simplified checkout, powerful search, customer-specific catalogs and pricing, and improved order tracking. The portal enabled self-service, was simple to maintain, earned strong reviews from top-tier customers, allowed rapid deployment of customer-specific microsites, and drove higher customer satisfaction, improved operating efficiencies, and expanded revenue while preserving Excelda’s small-company feel.

Excelda Manufacturing

Carolyn Bright

VP of Customer Solutions & Technology