Case Study: Brewster Home Fashions achieves 50% fewer order touches and PCI‑compliant, SAP‑integrated payments with CDI Technology's SnapPay

Brewster Reconstructs Payment Process With CDI Technology and SnapPay

Brewster Home Fashions, a family‑owned leader in wall coverings, faced a labor‑intensive, insecure payment process that forced customer service and accounts receivable to hand off and queue orders, slowing fulfillment and increasing costs. The CFO tasked IT Lead Daoud Ali with implementing a PCI‑compliant, cost‑reducing payments solution that would secure card data, streamline order‑to‑cash, and improve the customer experience.

Brewster chose SnapPay from CDI Technology and implemented real‑time SAP integration in just eight weeks, adding secure phone payments (SREDKey encryption and tokenization), reduced PCI scope, and a B2B self‑service portal for credit card and ACH invoice payments. The new process cut customer service and AR touches per order by 50%, produced $200K monthly portal volume (10% of transactions), and delivered faster, more cost‑efficient payment processing.

Brewster Home Fashions

Daoud Ali

IT Lead