Case Study: Orange County streamlines real-time constituent communication with CData Arc

Orange County streamlines real-time resident requests for 3 million residents with CData Arc

Orange County, California, faced a challenge integrating its public-facing Salesforce CRM and land management system with its internal SQL Server-based maintenance system (CMMS) and ERP. After MuleSoft discontinued its free community edition, the county's IT agency, OCIT, needed a powerful yet budget-friendly enterprise service bus solution. They turned to vendor CData Software and its product, CData Arc, to facilitate this critical real-time data integration.

CData Arc provided a robust and scalable integration platform that enabled bi-directional, real-time communication between county employees and constituents. The solution allowed maintenance requests from residents to be instantly transmitted to the correct department for action, while also ensuring status updates were reflected back in the public portal. The CData Arc implementation was noted for its ease of use and quick adoption by developers, ultimately helping Orange County streamline communication and improve the efficiency of its public works responsiveness.

Orange County, CA