Case Study: LS Travel Retail North America achieves push-button monthly reporting and unified budgeting with CCH Tagetik

LS Travel Retail North America - Customer Case Study

LS travel retail North America, a Lagardère subsidiary operating 200 stores across 30 airports with 1,500 employees, faced increasingly complex, spreadsheet-driven budgeting and reporting as it grew to 60 cost centers. With separate databases for budgeting and reporting and slow, error-prone manual processes (including massive spreadsheets that sometimes crashed), the finance team needed a single source of truth that would integrate with their new Microsoft Dynamics AX ERP and streamline forecasts, budgets and monthly reports.

In 2013 LS travel deployed Tagetik with an ETL connector to Dynamics AX and rolled the solution out to finance super-users and 100 contributors; its familiar Excel interface accelerated adoption and let finance make changes without IT. The result: the monthly management package now takes two hours instead of two business days, standard monthly reports drop from eight hours to one, IT reliance is minimal, and the finance team spends far more time on analysis and delivering actionable, store-level insights.

LS Travel Retail North America

Ivana Krpan

Vice President of Finance