Case Study: Sky achieves a successful contact centre transformation with CCA Recruitment Group

Sky fills Director of Planning in 4 weeks with CCA Recruitment Group

Sky, a leading UK media and telecommunications company, faced a significant challenge in restructuring its Customer Operations Division. Following the appointment of a new director, they needed to identify and recruit a Director of Planning with a highly specific and rare skillset. They engaged CCA Recruitment Group to conduct an executive search to find a candidate with the strategic capability and experience to handle the scale and complexity of their operations.

CCA Recruitment Group implemented a dedicated executive search solution, combining consultants from different divisions to leverage their extensive networks. They confidentially approached and assessed a narrow pool of passive, high-caliber candidates. The results were highly successful, with CCA Recruitment Group presenting two preferred candidates within four weeks. One candidate was successfully appointed and has since led a successful transformation of the contact center operations, including building a new long-term strategy.

Sky