Case Study: Fraîcheur de Paris modernizes its customer portal with CBTW

Fraîcheur de Paris modernizes its customer portal with CBTW over 4 years

Fraîcheur de Paris, a company operating Paris's district cooling network, faced challenges with an outdated customer portal that was difficult to maintain, lacked modern features, and was non-compliant with RGAA accessibility regulations. They engaged vendor CBTW for a complete customer portal redesign, redevelopment, and legacy modernization project to build a more scalable and user-friendly platform.

CBTW delivered the solution in two phases over four years, beginning with a discovery phase and a redesign built on a modern, modular tech stack. Following the launch, they provided ongoing maintenance and feature evolution. The results for Fraîcheur de Paris included a fully modernized and RGAA-compliant portal, a significantly improved user experience, and a scalable architecture validated by two years of successful operation, with CBTW transferring full IP ownership to the client.

Fraîcheur de Paris