Case Study: Liverpool City Council achieves streamlined HR case management with cBrain F2 Platform

Liverpool City Council cuts HR case management from 5 systems to 1 with cBrain in 3 months

Liverpool City Council faced significant inefficiencies in its HR department due to the use of multiple disconnected systems for personnel administration and case management. This fragmented approach resulted in time-consuming manual work, unreliable data tracking, and difficulty accessing employee records. To overcome these challenges, the council partnered with vendor cBrain to find an integrated solution.

cBrain implemented its F2 Platform to create a unified digital system for HR case management. The solution streamlined workflows with automation, including automated email imports and case tracking, replacing the need for manual data transfers between five different systems. As a result, Liverpool City Council achieved greater operational efficiency, faster access to records, and improved compliance, going live with the new cBrain system in just three months.

Liverpool City Council