Case Study: the Danish Agency for Higher Education and Science achieves faster case handling for students with disabilities with cBrain F2

Faster and more effective case handling for students with disabilities

The Danish Agency for Higher Education and Science was struggling with inefficient case handling for students with disabilities, caused by three fragmented systems that created duplicated work, a high risk of error, and long wait times. This challenge was addressed by implementing the cBrain F2 platform to unify and digitalize their workflows.

cBrain worked with the agency to consolidate the systems into a single F2 platform, automating key processes and introducing a portal for students to view their cases. This solution from cBrain resulted in a dramatic reduction in average case wait time from over 101 days to just 35 days, significantly improving both internal collaboration and the service provided to students.