Case Study: Danish Agency for Higher Education and Science achieves faster case handling for students with disabilities with cBrain F2

Danish Agency for Higher Education and Science cuts case wait time by 50%+ with cBrain

The Danish Agency for Higher Education and Science faced inefficient and fragmented case processing for students with disabilities. Using three disconnected systems created siloed workflows, frequent handovers, and a high risk of error, leading to long wait times for over 6,000 annual cases. The agency partnered with vendor cBrain to address these challenges.

cBrain implemented its F2 platform as a unified enterprise system for electronic case and document management. This solution consolidated the three legacy systems, introduced automated workflows, and provided students with a "View My Case" portal. The results were significant, with case waiting times reduced by more than half, from 101.3 days to just 35 days. cBrain's solution also improved internal collaboration, reduced errors, and delivered a better service experience for students.

Danish Agency for Higher Education and Science