Case Study: Copenhagen’s International House reduces CPR application wait times with cBrain F2

Copenhagen’s International House cuts physical meeting time by 50% with cBrain

The customer, Copenhagen’s International House, faced a complex and time-consuming process for issuing CPR numbers to international citizens, which involved lengthy physical meetings and frequent rebookings due to incomplete documentation. To address this challenge, they partnered with vendor cBrain to implement a digital solution using the cBrain F2® case management platform.

cBrain implemented a digital self-service application process and re-engineered the case handling workflows within F2. This solution included digital checklists and a new front-office/back-office structure for staff. The results included a 50% reduction in the duration of physical meetings, the elimination of interruptions due to missing documents, and a significant decrease in waiting times for citizens.

Copenhagen’s International House