Case Study: Copenhagen’s International House achieves faster citizenship application processing with cBrain F2

Copenhagen’s International House cuts applicant wait times 75% with cBrain

Copenhagen’s International House, which handles immigration services for the city and over 31 other local authorities, faced the challenge of streamlining its cumbersome, manual application process. Relying on in-person registrations and paper-based workflows created long wait times and inefficiencies for both applicants and case workers. To address this, they partnered with vendor cBrain.

cBrain implemented its F2 platform to create a digital self-service solution for the immigration process. This allowed applicants to submit documents online and book appointments, which reduced in-person wait times by 75%. The solution automated case screening and provided case workers with a centralized digital archive, significantly improving processing efficiency and oversight for the International House.

Copenhagen’s International House