Case Study: Copenhagen’s International House achieves 75% faster citizenship application processing with cBrain F2

Copenhagen’s International House - Customer Case Study

The City of Copenhagen's International House, which handles immigration services for over 31 local authorities, faced challenges with its manual, paper-based application process. Long in-person queues and difficult case tracking created inefficiencies and a poor experience for international arrivals. To modernize these operations, they partnered with vendor cBrain to implement a digital solution using the cBrain F2 platform.

cBrain implemented a digital self-service solution that allows applicants to submit materials online before arriving in Denmark. This cBrain solution automated case screening and streamlined back-end workflows for case workers. The results included a 75% reduction in applicant wait times, with over 250 digital applications received in the first week, leading to greater efficiency, transparency, and fairness in the immigration process.

Copenhagen’s International House