Case Study: Ziraat Bankası achieves 24/7 personalized conversational banking with CBOT

Ziraat Bankası - Customer Case Study

Ziraat Bankası, Turkey's largest bank, faced the challenge of providing seamless, 24/7 access to its services through a modern, conversational channel that aligned with evolving customer expectations. They partnered with vendor CBOT to leverage its comprehensive CBOT Platform and build an advanced AI-based virtual assistant to meet this need.

CBOT implemented "Ziraat Asistan," a sophisticated virtual assistant powered by its platform's NLP and no-code integration tools, including CBOT Fusion. This solution provided customers with an end-to-end conversational banking experience for both information and transactions. The results included a high accuracy and coverage rate, significant cost savings, 24/7 support, and increased customer and employee satisfaction, solidifying the project as a success story for conversational banking.

Ziraat Bankası