Case Study: VakıfBank achieves 24/7 customer service with CBOT's AI Virtual Assistant Vibi

VakıfBank - Customer Case Study

VakıfBank, a leading bank in Turkey, aimed to provide its customers with an effortless, 24/7 conversational banking experience but needed to enhance its existing virtual assistant, Vibi, to meet rising customer expectations. The bank partnered with the vendor CBOT to leverage their comprehensive conversational AI expertise and platform to address this challenge.

CBOT redesigned Vibi on their platform, utilizing its powerful NLP technology and the no-code CBOT Fusion module to create complex, integrated dialogues quickly and securely. The solution provides an end-to-end conversational experience, handling hundreds of queries from branch locations to loan calculations. This collaboration significantly increased the assistant's accuracy and coverage rates, automating customer service to improve efficiency and enhance the overall customer experience for VakıfBank.

VakıfBank