CBOT
20 Case Studies
Case Study: Turkey Revenue Administration achieves 24/7 citizen tax support with CBOT’s AI assistant GİBİ
A CBOT Case Study
Turkey Revenue Administration - Customer Case Study
The Turkey Revenue Administration, the tax-collecting agency of the Turkish government, needed to automate its services to provide citizens with instant, 24/7 support and improve operational efficiency. To address this challenge, they partnered with CBOT to implement an AI-powered digital tax assistant using the CBOT Platform.
CBOT designed, trained, and implemented the tax assistant, "GİBİ," leveraging its advanced natural language processing and machine learning technologies. The solution provides citizens with seamless, conversational access to information on dozens of tax-related topics in both Turkish and English, operating on-premise for high data security. This has significantly transformed citizen engagement by making public services more accessible and efficient, allowing human representatives to focus on more complex inquiries.
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