Case Study: Türk Telekom achieves 24/7 instant customer support with CBOT's AI virtual assistant TiTi

Türk Telekom - Customer Case Study

The customer, Türk Telekom, is Turkey's first integrated telecommunications company. Their challenge was to provide instant, 24/7 support for frequently asked questions and transactions without creating an operational burden. They partnered with the vendor, CBOT, to implement an AI-powered solution using the CBOT Platform.

CBOT built and trained a virtual assistant named TiTi, which was integrated into Türk Telekom's backend systems. The solution automated queries and transactions, handling topics like billing, offers, and contract details, providing a personalized, conversational experience on the company's website. This allowed Türk Telekom to achieve efficient automation, effective cost management, and a transformation of its customer support services.

Türk Telekom